CONTRACTUAL RELATIONSHIP
Arrow Car Care, a company registered under the Companies Act, 2013, and headquartered at Office No. 21, Plot No. D-14/15, Surya Gayatri CHS, Sector-06, New Panvel, Navi Mumbai, Maharashtra – 410206, operates under the trademark “Arrow Car Care” and offers comprehensive car services, including maintenance and repair. Your utilization and access of our website www.arrowcarcare.in (“Website”), mobile applications titled “Arrow Car Care – Car Services, Battery & Tyre” (“Applications”), or any associated products or services (“Services”) establish a contractual relationship governed by these terms and conditions (“Terms”). The collective reference to the Website and Applications is referred to as the “Platform”.
These Terms constitute a legally binding agreement between Arrow Car Care (“Company/we/us/our”) and its Users (“User/you/your”), dictating your usage of the Platform to explore and/or utilize the Services provided. By accessing and utilizing our Services, you agree to abide by these terms, establishing a contractual relationship between you and the Company. Failure to agree to these terms precludes your use or access of our Services. These Terms supersede any prior written agreements. We urge Users to carefully review these terms & conditions (“Terms and Conditions” or “Terms”) before accessing the Platform or utilizing Services (as defined below) via the Platform.
The Company reserves the right, at its discretion, to amend, modify, or change the Terms to comply with legal or regulatory requirements or for other legitimate business reasons. Any such alterations will be posted on www.arrowcarcare.in/terms. Users are responsible for reviewing the Terms periodically, and the Company is not obligated to notify Users of any changes. Continued use of the Platform, Content (as defined below), and/or Services post-update indicates acceptance of the revised Terms. All references to Terms and Conditions herein pertain to the latest version.
Information provided on the Platform does not replace independent investigation. These Terms constitute an electronic record under the Indian Contract Act, 1872; the Information Technology Act, 2000, and other relevant statutes. They are computer-generated and do not require digital or electronic signatures.
DEFINITIONS
“Content” encompasses reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your Content” or “User Content” refers to material uploaded, shared, or transmitted by you through the Services, such as likes, ratings, reviews, images, photos, messages, and profile information. “Arrow Car Care Content” includes content created and provided by the Company, such as visual interfaces, graphics, design, software, and usage-related data, excluding Your Content.
“Estimated Cost” refers to the service provider’s approximation of the likely cost of a Service, aiding in predicting the resources needed.
“Membership Plan(s)” denotes subscription or membership offers provided by the Company through various media, with terms, conditions, and prices communicated at the time of issuance.
“Service(s)” refers to services provided through the Platform, subject to change at the Company’s discretion.
“User” or “You” refers to any individual owning a car (primarily beyond the manufacturer’s warranty period) in urban centers, particularly metros, desiring to avail Services on the Platform and registered for this purpose.
SERVICES
The Services provided constitute a technological platform enabling Users of the Company’s Platform to arrange and schedule car repair or maintenance services through independent third-party providers. Upon submitting a request, you may receive a list of potential service providers along with their relevant experience details.
Additionally, the Company offers towing services to assist in retrieving your vehicle and returning it to the road, available on a fee basis.
You acknowledge that the Company does not directly provide repair and maintenance services but instead engages independent third-party contractors who are not employed by the Company to fulfill such services.
Even upon acceptance or confirmation of a service/repair appointment, the availability cannot be guaranteed by the Company. Efforts will be made to connect you with an independent third-party service provider near your location for automobile repair services upon your appointment request.
Costs and timeframes for services/repairs are estimated based on your request and are approximate in nature.
ELIGIBILITY
By agreeing to these terms, you represent and warrant that you are at least eighteen (18) years old and possess the full capacity to comprehend and consent to the terms, conditions, and obligations outlined herein, and agree to abide by them.
You agree to comply with all relevant laws and regulations in your country of residence when accessing and utilizing the Services. Your usage of the Services must adhere to these Terms and applicable laws, respecting both our legal rights and those of third parties.
If you are using the Services on behalf of an organization, you affirm that you have the authority to bind that organization to these Terms and agree to them on its behalf.
USE OF SERVICES
SUPPORT
The Company provides support via email, phone calls, and an online FAQ section. For assistance, you can contact us at contact@arrowcarcare.in or call our helpline at 9326335707 / 9326026399 (available Monday to Sunday between 9 am and 9 pm).
Complaints will be addressed promptly during business days, with efforts made to resolve them within 7 days. Company suggestions regarding Service usage are not warranties.
While the Company takes reasonable precautions for the safety of your car, in the unfortunate event of theft while in our possession, we will assist in recovery by promptly informing you, reporting to the police, and cooperating with authorities.
PROHIBITED USAGE OF THE PLATFORM
Users are strictly prohibited from engaging in any illegal activities on the Platform, including but not limited to the following actions: attempting to breach the integrity or security of the Platform; transmitting disruptive or competitive information; intentionally providing incomplete, false, or inaccurate information; sending unsolicited communications to other Users; using software or mechanisms to navigate or search the Platform; or circumventing security features.
Any unlawful activities on the Platform are in violation of Indian laws.
Upon discovery or notification of such activities, the Company reserves the right to disable the offending information and preserve related records for a minimum of 90 days for potential governmental investigations. Non-compliance with laws, rules, regulations, or the Agreement, including the Privacy Policy, may result in immediate termination of access to the Platform and removal of non-compliant information.
User-generated information may be disclosed or transferred to affiliates or governmental authorities as permitted or required by law, with User consent. Sensitive data may be transferred to entities in India or other countries with equivalent data protection standards, only if necessary for contractual obligations or with User consent.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Any comments, feedback, reviews, suggestions, ideas, or other submissions provided to the Company through the Platform or in connection with your use of the Platform (collectively referred to as “Comments”) become the exclusive property of the Company upon disclosure, submission, or offering. By sharing Comments, you assign all worldwide rights, titles, and interests to the Company without limitation on its use, whether commercial or otherwise. The Company is not obligated to maintain Comments in confidence, compensate Users, or respond to Comments.
You agree that Comments submitted by you will not infringe upon any third-party rights, including copyright, trademark, or privacy. Additionally, Comments will not contain libelous, unlawful, abusive, or obscene material. You are solely responsible for the content of your Comments.
Furthermore, you agree not to upload, post, email, or transmit any material intended to disrupt, damage, or limit the functionality of our service on the Platform. Violation of these Terms or engaging in illegal or fraudulent activity may result in termination or restriction of your Platform and Services access.
You also agree not to make any defamatory comments or remarks, whether in written, oral, or electronic format, against the Company, its employees, clients, operations, or services. Any breach of these Terms or intimidation may render you liable for compensating the Company for resulting losses. The Company reserves the right to pursue civil and/or criminal proceedings against you to recover damages and losses and enforce legal action as permitted by law.
USER DATA
You affirm that any information provided during your use of the Platform is true, accurate, and complete, and you agree to regularly update it. False, inaccurate, outdated, or incomplete information may result in termination of Platform access.
The Company, in accordance with its Privacy Policy, may collect and utilize your information for document validation and Service-related analytics. Your information may be shared with group companies and service providers to enhance Service effectiveness and efficiency. By using the Platform, you consent to such data use and sharing.
Under applicable laws, the Company may disclose User data to law enforcement or government agencies for criminal proceedings. In such cases, the Company reserves the right to share data as required.
INTELLECTUAL PROPERTY RIGHTS
The Platform, including text, graphics, audio, design, and related works, is the sole property of the Company or its licensors. Third-party trademarks appearing on the Platform are owned by their respective owners. Unauthorized commercial use or alteration of Platform material violates intellectual property rights and may result in service suspension or cancellation.
Through Platform use or Service utilization, no rights are granted to you concerning Platform content. The Company reserves the right to modify or change content at its discretion.
LICENSE
Subject to compliance with these Terms, the Company grants you a limited, non-exclusive license to access and use the Applications and related content solely in connection with Service usage. All other rights are reserved.
You may not exploit the Platform or Services beyond permitted uses outlined in the Terms. No implied licenses or rights are granted under Company or its licensors’ intellectual property rights.
LIMITATION OF LIABILITY
The Company does not guarantee accuracy or reliability of Service results. Services and products are provided “as is” and “as available” without warranties.
In no event shall the Company, its directors, employees, affiliates, or licensors be liable for indirect, incidental, or consequential damages related to Service use.
The Company is not liable for damages arising from Service use, transaction outcomes, or performance delays due to factors beyond its control.
EXEMPTIONS TO LIABILITY OF COMPANY
The Company is not responsible for Service delays or failures due to User non-compliance, unavailability, or incomplete information.
The Company is only liable to assist in case of vehicle theft or accident at service partner premises, providing necessary support for insurance claims and reporting. Compensation is only provided for losses caused solely by the Company’s gross negligence.
BILLING/CHARGES
You acknowledge that utilizing the Services may incur charges from third-party service providers (“Charges”). The Company acts as a payment facilitator for these Charges, handling payment on behalf of the third-party provider. Charges are inclusive of applicable taxes unless specified otherwise by law, and all payments are final and non-refundable unless stated otherwise.
Charges may be updated at any time based on analysis by the third-party providers or new requests. Upon approval of updated Charges, services will be provided by the third-party service provider.
Defaulting on payment constitutes a breach of these terms, for which you are liable for liquidated damages equivalent to the service value. The Company is authorized to collect these damages through available means.
In case of default, the Company may withhold your vehicle until full payment is received. If payment is not made within 90 days post-service completion, the Company reserves the right to sell your vehicle to recover dues.
You are responsible for payment of towing services as per Company Charges.
Membership Plans are available through the Platform and may include periodic changes in terms, rates, and services. Notice of changes will be provided prior to expiry of current plans.
Failure to collect your vehicle on agreed delivery date incurs parking charges at your expense.
Payment processing for Services may involve third-party internet payment service providers, subject to their terms and conditions. The Company bears no responsibility under these terms and conditions.
CANCELLATION AND REFUND
No refund or cancellation is permitted for accepted services. Once an order is placed, cancellation requests are not entertained.
DISPUTE RESOLUTION
Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with jurisdiction in Mumbai courts.
GOVERNING LAW
Indian laws govern these Terms, with jurisdiction in Mumbai courts.
GENERAL PROVISIONS
Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.
The Company provides these Terms so that you are aware of the Terms that apply to your use of the Platform and Services. You acknowledge that the Company has given you a reasonable opportunity to review these Terms and you have agreed to them.
The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. The company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.
All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery service.
No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.
TERMINATION
The Company may terminate your usage of the Platform or any Service at any time for any reason, including breach of the Terms and Conditions. The Company has the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.
Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User.
You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination.
INDEMNIFICATION
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Platform; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.
CONTACTING YOU
You agree to communication for feedback, complaint resolution, or queries regarding your content. Feedback provided may be used without compensation and confidentiality obligations waived.